Refund and Cancellation Policy

Last Updated: November 2, 2026

Thank you for using All PDF Tools (operated by All PDF Tools). We are dedicated to providing the highest quality document processing tools and cloud workspace experience. Please read this policy carefully regarding cancellations, refunds, and guarantees.

1. Free Lifetime Cloud Tier

All core PDF utilities (including Merge, Split, Compress, Convert, Protect, and more) are provided completely free of charge with 1 GB of complimentary cloud locker storage and 7-day document retention. Because no payment is required to use our free tier, refunds do not apply to free usage.

2. Premium & Subscription Plans

For users who upgrade to paid subscriptions, Pro workspaces, or extended storage packages:

• 14-Day Money-Back Guarantee: If you are not completely satisfied with our premium services for any reason, you may request a full refund within 14 calendar days of your initial purchase.
• Subscription Renewal: Subscriptions renew automatically at the end of each billing cycle (monthly or annually) unless canceled prior to the renewal date.
• Post-14-Day Window: Refund requests made after 14 days from the transaction date are generally non-refundable, but you will retain access to your paid features until the end of your current billing period.

3. Eligibility Conditions for Refunds

You may be eligible for a refund under the following circumstances:

• Technical failures or recurring bugs that prevented successful document conversions, where our engineering team was unable to resolve the issue within 48 hours.
• Accidental duplicate billing or incorrect charge amounts.
• Unauthorized transactions reported promptly to our security desk.

4. How to Request a Refund

To request a refund, please contact our support team:

1. Email us at hello@quantumapp.dev or admin@allpdftools.in with the subject line: Refund Request - [Your Registered Email].
2. Include your transaction ID, date of payment, and a brief description of the issue.
3. Our billing team will review and respond to your request within 24 to 48 hours.
4. Approved refunds will be processed back to the original method of payment within 5 to 7 business days depending on your bank or payment gateway.

5. Cancellation Policy

You may cancel your subscription at any time directly through your User Dashboard under Account Settings, or by emailing our support desk. Upon cancellation, your account will remain active until the end of your prepaid period with no subsequent renewal charges.